How much does it cost to ship to my country?
International orders under $150.00 will be $30.00. Orders over $150.00 will be $60.00. Free shipping for all orders within Japan.

Pre-Order and MTO Special Order Terms & Conditions
Pre-Order または Made To Order (MTO) と表示されている製品は、特注品とみなされます。生産期間は3ヶ月から10ヶ月です。生産能力および材料の在庫状況により、期間は変動します。特別注文の処理後は、注文の取り消しや変更はできません。特注品は、お客様のために特別に作られたものですので、返品や交換はできません。John Lofgren Bootmakerのブーツやシューズのサイズに慣れてから、スペシャルオーダー品を購入されることをお勧めします。ご注文の際は、スペシャルオーダーの利用規約にご同意いただいたものとさせていただきます。

What if I ordered the wrong size?
No worries! We want you to love your boots and understand that ordering footwear online can be tricky. That’s why we offer a one-time, free round-trip shipping for size exchanges on any of our regular lineups. If your boots or shoes don’t fit perfectly, contact us, and we’ll cover shipping both ways. Just ensure they and any accessories and packaging are in their original condition, and send them back within 14 days of receiving them.

How will you be shipping the product to me?
We use DHL and Japan Post EMS for worldwide shipping. Delivery is usually between 3 to 7 days. All shipments include 100% insurance coverage and a tracking number.

What if I want to return a purchase?
We're happy to accept returns of our regular lineup boots and shoes purchased on the www.johnlofgren.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at[email protected] for shipping directions before returning any product.

What if I didn't purchase my John Lofgren boots or shoes from www.johnlofgren.com?
If you purchased any John Lofgren Bootmaker product from www.johnlofgren.eu or from one of our retail partners, please contact them directly regarding their exchange and return policy.

Authorized returns can be shipped to:
John Lofgren Bootmaker (RETURN PRODUCT)
980-0811 Miyagi, Sendai
Aoba-ku, Ichibancho 1-11-20
Omi Bld. 4F 
Japan
Telephone (+81) 22-215-1257

Do I have to pay sales tax and/or import duty?
Japanese sales tax is not required for products leaving Japan. Products entering a foreign country may be subject to import duties as determined by customs in the destination country. If the product is returned to us because of refusal to pay import duty you will be charged a 20% restocking fee and shipping costs will not be refunded. No exceptions. Please check with your local customs office to see if you are subject to additional fees before making a purchase.