International orders under $150.00 will be $30.00. Orders over $150.00 will be $60.00. Free shipping for all orders within Japan.



We use DHL Express for worldwide shipping. Delivery is usually between 3 to 7 days. All shipments include 100% insurance coverage and a tracking number.

Japanese sales tax is not required for products leaving Japan. Products entering a foreign country may be subject to import duties as determined by customs in the destination country. If the product is returned to us because of refusal to pay import duty you will be charged a 20% restocking fee and shipping costs will not be refunded. No exceptions. Please check with your local customs office to see if you are subject to additional fees before making a purchase.

No worries! We want you to love your boots and understand that ordering footwear online can be tricky. That’s why we offer a one-time, free round-trip shipping for size exchanges on any of our regular lineups. If your boots or shoes don’t fit perfectly, contact us, and we’ll cover shipping both ways. Just ensure they and any accessories and packaging are in their original condition, and send them back within 14 days of receiving them.

We're happy to accept returns of our regular lineup boots and shoes purchased on the www.johnlofgren.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded.

Please contact us at hello@johnlofgren.com or Contact Us for shipping directions before returning any product.

If you purchased any John Lofgren Bootmaker product from one of our retail partners, please contact them directly regarding their exchange and return policy.

John Lofgren Bootmaker
(RETURN PRODUCT) 
980-0811 Miyagi, Sendai
Aoba-ku, Ichibancho 1-11-20 
Oumi Bld. 5F 

Japan 

Telephone (+81) 22-215-1257

Please contact us at hello@johnlofgren.com or Contact Us for shipping directions before returning any product.

Products marked as Pre-Order or Made To Order (MTO) are considered a Special Order product. Production time ranges from 3 to 10 months.

Times vary due to capacity and material availability. Once your Special Order is processed, orders cannot be canceled or altered.

Special Order items are built specifically for you, they cannot be returned or exchanged. We encourage you to purchase Special Order products after you are familiar with your sizing in John Lofgren Bootmaker boots and shoes. By placing an order you are agreeing to the Special Order Terms & Conditions.